Service & Repair

Fusion Splicer Service & Repair

Professional servicing, diagnostics and repair for supported INNO Instrument fusion splicers. Uptero provides UK-based technical support to help keep your equipment performing reliably and reduce unnecessary downtime.

UK FUSION SPLICER SERVICE CENTRE

Expert support.
Less downtime.

Your fusion splicer is an essential part of your work, and equipment downtime can quickly affect productivity on site.

Uptero provides servicing, maintenance, diagnostics and repair for supported INNO Instrument fusion splicers in the UK. Our team can inspect your equipment, identify faults and carry out approved service or repair work using genuine INNO parts where required.

If chargeable repair work is identified during inspection, we will contact you before carrying out the additional work.

UK-Based Service

Your equipment can be serviced and repaired in the UK, helping reduce unnecessary international shipping and delays.

Genuine INNO Spare Parts

We use genuine INNO spare parts where required to help maintain the performance and reliability of your equipment.

INNO Specialist Knowledge

Our team works with INNO Instrument equipment and understands the technology we service and support.

 

Clear Approval Process

If additional chargeable work is required, we will explain what has been identified and request your approval before proceeding.

What Is Included in a Fusion Splicer Service?

A routine fusion splicer service includes a detailed inspection of the equipment and checks designed to identify wear, contamination or performance issues.

  • Equipment inspection
  • Cleaning of relevant components
  • Electrode inspection
  • Cleaver inspection where applicable
  • Arc and splicing performance checks
  • Inspection for worn or damaged parts
  • Functional testing
  • Identification of any additional repair requirements

What We Do

Servicing, maintenance and repair for supported INNO Instrument fusion splicers.

Routine servicing

Scheduled servicing to keep the unit performing to specification.

Preventative maintenance

Catch minor issues before they become downtime on site.

Diagnostics & fault-finding

Identify what's wrong and exactly what it needs.

Repairs

In-warranty and out-of-warranty repairs using genuine parts.

Cleaning & inspection

Clean, inspect and check the condition of the unit.

Worn-part replacement

Replace electrodes, blades and worn components.

Genuine spare parts

UK stock of the parts your equipment needs.

Technical troubleshooting

Talk to people who know the equipment.

Why Service Your Fusion Splicer?

Regular servicing protects performance, reliability and the life of your equipment. It catches minor issues early, reduces the risk of unexpected breakdowns on site, and keeps your splice results consistent.

12 Months

INNO recommends servicing your fusion splicer every 12 months for optimal performance and longevity.

How Service Works

A clear process, with your approval before any chargeable work.

1

Submit your service request

A temporary job where buying isn't justified.

2

Send or deliver your equipment

We'll give you instructions for getting it to us.

3

Inspection and diagnosis

We check the equipment and identify what it needs.

4

Approval where required

If there's a chargeable repair, we send you a quote to approve first.

5

Service or repair

We carry out the agreed work using genuine parts.

6

Equipment returned

Your equipment comes back to you, ready for the field.

Service & Repair FAQs

How often should a fusion splicer be serviced?

INNO recommends servicing your fusion splicer every 12 months to keep it performing to specification and to extend its life.

Do you repair INNO fusion splicers?

Yes. We service and repair supported INNO Instrument fusion splicers, both in and out of warranty.

Will I be charged before you know what's wrong?

No. We diagnose the fault first and send you a quote for any chargeable work before we proceed.

What do you need to book a service?

The model, serial number and a short description of the problem.

Do you supply genuine spare parts?

Yes. Genuine electrodes, cleaver blades and components are held in UK stock.

What are your service centre hours?

Our UK service centre operates Monday to Friday.

Book Your Fusion Splicer Service

Send us your model, serial number and the issue, and we'll take it from there.