Support Centre

Support & Downloads

Everything for your INNO Instrument equipment in one place. Choose your device, or jump to what you need using the menu above.

User Manuals & Datasheets

Download manuals and datasheets for supported INNO equipment.

Fusion Splicers

OTDR

Fibre Cleavers

Tools & Accessories

Support & Services

Browse our library of manuals, downloads and video tutorials. Have a question about your INNO Instrument equipment? Our team is here to help and advise.

Video Tutorials

Explore our library of video instructions and watch each feature demonstrated. Learn to get the most from your equipment.

Technical Support

Talk to people who know the equipment, by phone, email or the form below. We aim to respond within 48 hours on business days.

Manuals & Downloads

User manuals, datasheets and firmware for supported INNO equipment, all in one place.

Firmware Updates

Keep your equipment up to date in three steps.

1

Go to the product page

All available firmware updates are on the product's page in the shop.

2

Select, download, install

Find the latest firmware version, download it, and install it following the instructions.

3

Need support?

Can't find the version or product you need, or facing an issue? Get in touch and we'll help.

Support & Care

We support your equipment throughout its life.

Technical Support

Our team answers your queries by phone, email or the website form, aiming to respond within 48 hours on business days.

Service & Repair

Servicing, repair and genuine spare parts for supported INNO equipment, from our UK service centre.

Warranty

We stand behind the equipment we supply. If you have an issue, get in touch and we'll help.

Sending Equipment for Repair

If you need to send equipment in for servicing or repair, start with a service request. We'll give you a return reference and clear instructions, so your equipment is tracked and handled correctly.

Request Support

Tell us what you need and we'll get back to you.